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How to Log Into the Service Panel

Created by: Sophie van Vrijberghe de Coningh

Modified on: Fri, 16 Oct, 2020 at 2:47 PM


Please note that this only applies to Service Panel users who log in via service.byte.nl.

This guide will explain how you can log in to the Service Panel with your customer data and what to do if you don't have access to your data anymore.

TABLE OF CONTENTS

Logging Into the Service Panel

To log into the Service Panel go to https://service.byte.nl/. You need the following information:

  • Account number
  • Password

After creating a Byte account, you should have received an email containing this information. If this is not the case, see the information below on how to retrieve these credentials or contact support via support@hypernode.com.

Securing Your Account With Two Factor Authentication

Two factor authentication, also known as two-step verification, is a more secure way of logging in than logging in with just a password, because everyone receives a unique code to log in. In this article we explain how to enable two factor authentication on the Service Panel.

Forgotten Account Number

If you have forgotten your account number, you can retrieve it via the Service Panel login page. Simply click the Klantnummer vergeten link at the bottom of the login page and complete the required steps.

Changing Password

Reset Password While Signed In

  1. Hover over your username in the top right.
  2. Select Mijn gegevens from the menu.
  3. Go to Account wachtwoord and click Wijzigen. 
  4. Next, change your password.

Reset Password While Signed Out

Resetting Password via Email

  1. Visit service.byte.nl
  2. Below the sign-in form, click Wachtwoord vergeten.
  3. On the next page, enter your account number.
  4. Click Verstuur code per e-mail.
  5. Check your email inbox for a new message from Hypernode.
  6. Click on the link in the password reset email and follow the steps.

Resetting Password via SMS

  1. Visit service.byte.nl
  2. Below the sign-in form, click Wachtwoord vergeten.
  3. On the next page, enter your account number.
  4. Click Verstuur code per SMS.
  5. Check your SMS inbox for a new message from Hypernode.
  6. Click Code invullen and enter the code you just received.
  7. Enter a new password and click Aanmaken.
S
Sophie is the author of this solution article.

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