Support – Knowledge Base

Set the return-path for email sent from your Magento shop

in Troubleshooting, Usage

Introduction

When you send e-mails from your Magento shop with no return-path set, the return-path will default to noreply@hypernode.io. This e-mail address may be recognised as a spam address by spam filters, as it is a very generic email used on all Hypernodes without sane email configuration.

To avoid outgoing email being detected as spam, you should change the email return-path for your outgoing email to a valid email address (e.g. noreply@yourdomainname.tld) which can be managed with your own SPF settings.

If the recipient is using SAV (Sender Address Verification), and the e-mail address is not reachable, or the SPF record does not match the email source, a spamfilter could see this as a spam message.

Change your return-path

Every e-mail has two senders. The first sender is the From line that is seen in the mailclient as the recipient. The other is the Return-Path. The latter address is used for errors (bounces) to control the delivery of the mail to the sender.

Set the return-path for a Magento 1 shop

To set the return-path for your Magento 1 shop, log in on the admin panel and follow the instructions:

  • Login to your Magento admin panel.
  • Navigate to System > Configuration in the top navigation panel.
  • In the left navigation panel, select System, and select Mail Sending Settings in the dropdown:

  • Change Set Return-Path to “specified”.
  • In the Return-Path Email field, set a valid email address.
  • Click Save Config to save the changes.

Set the return-path for a Magento 2 shop

Please also read about the known bug in Magento 2 about setting a return-path.

To set the return-path for your Magento 2 shop log in on the admin panel and follow the instructions:

  • Login to your Magento admin panel.
  • Navigate to Stores > Configuration in the side navigation panel.

  • From the Advanced section, select System and in the dropdown on the right select Mail Sending Settings:

  • Change Set Return-Path to “specified”.
  • In the Return-Path Email field, set a valid email address:

  • Click Save Config to save the changes.

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