Troubleshooting Archives - Support Documentation

24/7 monitoring and alerting

At Byte we understand like no other that the availability and stability of the application is a top priority for our customers. This stability depends on many different factors, including the stability of the Hypernode itself. To ensure the highest possible stability, our experts monitor your Hypernode 24 hours a day, 7 days a week. […]

Deadlock in database by ALTER TABLE enable/disable keys

On busy shops, we often see an issue appear that Magento for some reason still hasn’t fixed in the Magento core. This issue causes massive performance issues and deadlocks on shops that receive lots of requests and have a steady database use. The problem Indexers that extend Mage_Index_Model_Resource_Abstract run an ALTER TABLE … DISABLE|ENABLE KEYS […]

Emails sent from a Hypernode are marked as spam

Sometimes email which is sent from a Hypernode is marked as spam by external spam filters. Follow this steps to be for sure the cause is not a misconfiguration. Troubleshooting mail from Hypernodes Check SPF records Check if the spf.appname.hypernode.io hostname is included in your SPF record (in the DNS zone-file). This hostname contains the […]

Find your performance bottleneck with New Relic

Did you order your Hypernode (trial) via Hypernode.com? please understand New Relic cannot be used on your Hypernode yet. It will be added as a feature in the future. Please reach out to us if you want to use New Relic. This will help us to prioritise and change our roadmap accordingly. New Relic is […]

Finding the top 10 visitors by parsing the Nginx access logs

To find the top 10 visitors of your Magento shop, you can easily use the Nginx access logging tot get these statistics. With one command on the CLI, you will be able to get many insights on your access logging. Our Nginx access logging are generated in the JSON format. This way we can easily parse […]

Fixing bad performance caused by bots and crawlers

First: do you have a problem? Generally, performance for regular shop visitors might be affected if you have more than 10 bot pageviews per minute or bot traffic exceeds 50% of total pageviews. MageReport Premium offers a handy graph that displays the summary of live bot traffic. When your shop has at least 1600 PHP requests in […]

Fixing Invalid form key / Ongeldige formuliersleutel

If you get the dreaded “Invalid form key” or “Ongeldige formuliersleutel” error while logging in or working in the admin, something is wrong with your setup. Since version 1.9.2.2 (and patch SUPEE-6788), Magento requires a secret form token to prevent XSRF attacks. Here are some solutions. For these solutions we assume that you have Magerun […]

Fixing the Cart2Quote Remote Code Execution

We have noticed a number of our customers have installed Cart2Quote Quotation Manager, risking their webshop to being exploited by attackers. This article helps you to update the extension to fix this security issue. On our Hypernode platform we have blocked this remote code execution exploit by default. This will prevent attackers from executing unwanted […]

General troubleshooting

Need to debug a problem? Hypernode has many possibilities to analyse a suspicious or unwanted situation. Learn where to look and reach a conclusion fast. Notes on log files in general System and logfile times are in UTC (GMT) timezone! Dutch time is UTC+1 in winter and UTC+2 in summer. Log files are rotated daily. […]

How do I block spammer and scanners?

It is increasingly common for spammers to crawl your site. This often results in high load on your Hypernode and a slow site for real visitors. It can be hard to trace down these abusers. Here are some strategies for finding and blocking them.